At Orsela Retail Apex LLC, customer satisfaction is important to us. This Refund & Return Policy explains our return requirements, refund process, and customer responsibilities.

1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

Return requests submitted after 30 days will not be accepted.

2. Return Requirements

To be eligible for a return:

– The item must be unused and in the original condition.

– The product must include original packaging, accessories, and materials.

– The customer must provide order information and proof of purchase.

– Items damaged due to customer misuse, improper handling, or normal wear and tear are not eligible for return.

3. Return Address

All approved returns must be shipped to:

6701 STELLA PL

ANCHORAGE, AK 99507

United States

Customers must contact us before sending any return. Unauthorized returns may not be accepted.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs when:

– The customer changes their mind.

– The customer ordered the wrong product.

– The product no longer meets personal preference.

– The customer requests a return for reasons unrelated to product defects.

Orsela Retail Apex LLC will cover return shipping costs when:

– The product received is defective.

– The wrong item was shipped.

– The item was damaged during delivery due to our handling.

5. Refund Processing Time

Once we receive and inspect the returned item, approved refunds will be processed within approximately 3 business days.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with order details and supporting information.

7. Contact Information

6701 STELLA PL

ANCHORAGE, AK 99507

United States

Email:

[email protected]